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Service Delivery Lead

Česká republika


IT Project Manager

Česká republika


PE&CE Consultant

Česká republika

Volná místa v operations

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve
the way the world works and lives

Admin support for Pre-Sales&Marketing (00628877)

Job specification:

Accenture Direct provides marketing, event support and media monitoring to Accenture Marketing & Communications globally. Accenture Direct UKI manage requests from vendors and clients by phone and through, pre-qualifying and tracking new business leads through the sales cycle. Supporting and working with the Marketing & Communications team in Ireland and the UK on key client business events and conferences as well as database management, response management, campaign management, communications, digital marketing and general marketing projects, as well as onsite event support for Ireland events.

Role & Responsibilities

• New Business Leads & Service Requests:
o Pre-qualify and track new business leads through the Accenture sales cycle. Document details of all customer interactions in Siebel / CRM Tool.
o Work with M&C / Client Account teams to ensure leads are followed up & responded to.
o Inbound phonelines – English Language - 9am-5:30pm (UTC / Dublin, Ireland).
o Reporting – quarterly and ad hoc as required.
o Ensure SLA is met, and quality in Siebel interactions

• MMS - Salesforce:
o Create & manage UKI marketing campaigns, consolidate and prepare client invite & audience email lists, create & update contact records, campaign status reporting, ongoing management and monitoring of campaigns.
o Ensure data quality and integrity always in MMS, and adherence to key dates and actions.
o Working with M&C to drive increased knowledge and understanding of MMS, communicate best practices and keep abreast of all updates to continually increase knowledge and skills.
o Working with M&C to drive increased knowledge and understanding of MMS, communicate best practices and keep abreast of all updates to continually increase knowledge and skills.
o Email marketing - create and manage email campaigns (incl. test campaigns), tag contacts and reporting. Work with agency (i.e. TAG) to finalise content, test and ensure brand compliance.

• Event Support:
o Create and consolidate client and audience lists for UKI events and programs, supporting local M&C teams
o Communications including shared mailbox management, email invitations, internal comms.
o Database management (i.e. Excel / SharePoint) - RSVP & response management.
o Regular status reporting for program management, leadership, M&C.
o Onsite registration / event support for Ireland (where required)

• General / Marketing Support:
o Digital Marketing - updates for UKI pages
o General marketing and project support, as required - ex. Alumni Research & Reporting, Social media/social scheduling
o Learn and maintain a good knowledge of Accenture´s organization and primary offerings.
o Build & maintain a good working relationship with stakeholders and suppliers.
o Ad-hoc tasks as required by UKI Marketing / Accenture Direct Management

Qualifications, Experience and Skills

• Fluency in English REQUIRED
• Knowledge and experience in MMS / Salesforce or similar CRM tools & databases
• Knowledge and experience of Siebel or similar tool, an advantage
• Proven and strong database management & MS Office skills – Excel
• Strong communication skills
• Excellent attention to detail with a strong sense of personal accountability and ability to work independently
• Proactive with a focus on ideas and innovation
• Adaptable with good technical know-how, to easily navigate, understand & use new tools, processes etc.
• Well-developed analytical/problem solving skills
• Strong organizational skills
• Ability to work well with teams and demonstrate flexibility
• Relationship management skills with an ability to interact with senior leadership easily.
• Bachelor's degree or related job experience.
• Good knowledge of Accenture's organization and offerings

We offer:

  • Position in the world’s leading global company
  • Professional growth based on performance
  • Continuous training
  • Wide range of benefits – 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance etc.

How to apply:

If you are interested in working with us please send us your resume and short application letter.

By providing us your personal data in your CV, you have allowed Accenture to process and file your CV in the HR database. Your personal data will be used for the internal HR needs of Accenture only.
At the same time you confirm herewith that the personal data as stated in the CV you have sent to us is true and accurate.

Information about the vacancy

Job location

V parku 2316/12, 148 00  Praha-Chodov, Czech Republic

Employment type

Full-time work, part-time work

Type of employment

Employment contract

Duration of employment



Bonuses, discount on company products / services, notebook, contributions to the pension / life insurance, meal tickets / catering allowance, holidays 5 weeks, educational courses, training, cafeteria, refreshments on workplace, sick days

Required education


Required languages

English (advanced)

Posted by


The vacancy is suitable for graduates.



Kateřina Pojerova
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